Refund policy
At Endi Studios, we want you to be happy with your purchase. Please review the information below before requesting a return.
Prints & Made-to-Order Products
Prints and made-to-order products are produced specifically for each order.
Returns and exchanges are not accepted for change of mind.
If your item arrives damaged, defective, significantly different from its description, or you receive the wrong item, please contact us within 72 hours of delivery.
Depending on the circumstances, we may offer a replacement or refund. Each request will be reviewed on a case-by-case basis.
If a return is approved, the customer is responsible for return shipping costs. Original shipping charges may not be refunded, as these costs have already been paid to the shipping carrier.
Exchanges are not offered. If you wish to purchase a different print, size, or product, a new order must be placed.
Subscription Products
Monthly print subscriptions renew automatically until cancelled.
You may cancel your subscription at any time by contacting info@endistudios.com. To avoid being charged for your next billing cycle, cancellation requests must be received before your next renewal date.
Once a subscription payment has been processed, it cannot be cancelled or refunded for that billing cycle.
Each monthly subscription print is created exclusively for subscribers and cannot be exchanged for a previous or future month's print.
If your monthly print arrives damaged, defective, significantly different from its description, or you receive the wrong item, please contact us within 72 hours of delivery. Please include your order number or proof of purchase, along with photos of the item, shipping box, and packaging materials.
Depending on the circumstances, we may offer a replacement or refund on a case-by-case basis.
Returns are not accepted for change of mind. If a return is approved, the customer is responsible for return shipping costs. Original shipping charges may not be refunded, as these costs have already been paid to the shipping carrier.
How to Start a Return
To request a return, please contact us at info@endistudios.com within the applicable return period.
Please do not return products without contacting us first. Return instructions and the return shipping address will be provided once your request has been approved.
Damages and Issues
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 72 hours of delivery so we can evaluate the issue.
Please include:
- Your order number or proof of purchase
- Photos of the purchased item
- Photos of the shipping box
- Photos of the packaging materials
Providing this information helps us process your claim as quickly as possible.
Lost Shipments
If your shipment appears to be lost in transit, please contact us as soon as possible.
All orders are carefully packaged for shipment. Shipping insurance may be included based on the value of the order and shipping method selected. Endi Studios will work directly with the shipping carrier to investigate the shipment and, where applicable, file any necessary insurance claims.
Colour Accuracy
Every effort is made to accurately photograph and represent each product.
Please note that colours may vary slightly depending on your monitor, mobile device, or display settings. Minor variations in colour are not considered defects and are not grounds for return.
Customs, Duties & Import Charges
Endi Studios currently ships to customers in Canada and the United States.
For U.S. orders, we will make reasonable efforts to use shipping services that support customs clearance, duties, tariffs, or import-related charges, such as Delivered Duty Paid (DDP), where available.
Unless otherwise stated at checkout, any customs duties, tariffs, import taxes, brokerage fees, or other charges imposed by the destination country remain the responsibility of the purchaser.
Order Cancellations & Availability
We reserve the right to refuse or cancel an order due to pricing errors, suspected fraud, inventory inaccuracies, or circumstances beyond our reasonable control.
If payment has already been received for a cancelled order, a full refund will be issued.
While every effort is made to maintain accurate inventory, products may occasionally become unavailable due to inventory discrepancies or circumstances beyond our control. If a product is no longer available after your order has been placed, you will be notified promptly and receive a full refund, including any shipping charges paid.
Refunds
Once your approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable, as these costs have already been paid to the shipping carrier.
If you receive the wrong item due to our error, both the purchase price and the original shipping charges will be refunded.
Contact Us
If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback. We are committed to resolving concerns promptly and fairly and will work with you to find an appropriate solution.
If you have any questions about your order, returns, refunds, or subscriptions, please contact us at:
Email: info@endistudios.com